ARTICLE 1 – PARTIES
SERVICE PROVIDER
- Company Name: TESLA TRAVEL MİCRO FUE INTERNATIONAL TOURISM MEDICAL CONSULTANCY IMPORT EXPORT INDUSTRY AND TRADE LTD. CO.
- Registration No.: *
- Address: Gümbet Mister Hadi St. No:1 48400 Bodrum Muğla
- Phone: +90 554 893 64 79
- Email: info@microfueturkey.com
SERVICE RECIPIENT
- Name-Surname:
- Address:
- Phone:
- Email:
ARTICLE 2 – SUBJECT AND SCOPE OF THE AGREEMENT
This Distance Sales Agreement (“Agreement”) has been prepared in accordance with the Consumer Protection Law and the Distance Contracts Regulation. The parties to this Agreement acknowledge and declare that they understand and are aware of their obligations and responsibilities under the Consumer Protection Law and the Distance Contracts Regulation.
The subject of this agreement is to define the rights and obligations of the parties regarding the provision of the service with the specifications indicated in the contract, purchased electronically by the Service Recipient through the website of the Service Provider at www.microfueturkey.com or other related domain names (“Website”), and/or through online video consultation applications as announced by the Service Provider, within the framework of the Consumer Protection Law and Distance Contracts Regulation.
ARTICLE 3 – SERVICE CONTENT AND DELIVERY
The agreement becomes effective upon approval by the User, and the service purchased from the Service Provider by the Service Recipient is deemed fulfilled upon delivery.
The online consultation service offered within the scope of this agreement is limited to the documents you will provide and the information you will share during the consultation. This service is not an alternative to direct examination and treatment provided by our healthcare facilities. It does not aim to establish a diagnosis or treatment plan. We emphasize that the opinions and service to be provided do not replace a direct examination and have no binding effect. Since the opinions provided by our physicians are only advisory, we inform you that it is essential to review these recommendations directly with your physician or with our relevant specialist doctors.
Complaints related to emergencies requiring medical intervention within the first 24 hours following sudden illness, accidents, injuries, brain and spinal injuries, trauma, loss of consciousness, serious burns, chest pain, vomiting, and similar situations are outside the scope of this service. We recommend individuals with these symptoms seek emergency health services without delay.
During video consultation, another healthcare professional or a relative of yours may assist you, provided they are present with your doctor or nearby. These efforts are intended to ensure that your doctor is satisfied with the patient-physician relationship established and that adequate additional information is provided.
In the Online Doctor Consultation Service, our doctors cannot perform a classic physical examination related to your complaint and cannot provide a diagnosis based on this; therefore, we advise that you review the information obtained from our Online Consultation Service, created solely for advisory purposes, with your physician at the first opportunity.
The scheduling of the service will be organized based on the availability of the Service Recipient, the appropriate branch, and the preferred physician, with mutual agreement on a date and time.
The agreement on the appointment date and time indicates that the service has been approved, and a payment obligation arises. Following mutual agreement on the appointment date and time, the Service Provider will direct the Service Recipient to a virtual payment system for payment.
ARTICLE 4 – SPECIAL CONDITIONS
The information provided during the consultation will be recorded, and a file will be created, with records preserved for 20 years per the relevant articles of the Private Hospitals Regulation and the Patient Rights Regulation.
Although the documents provided by the Service Recipient will be reviewed confidentially by the Service Provider, it is assumed that you accept that the information may be shared within the hospital with other doctors or healthcare personnel related to your specified health issues, without any claims of rights violation due to these shares.
If, during the consultation, the physician recommends consulting another specialty, the Service Recipient is not obligated to purchase this additional service from the Service Provider. However, if requested, an additional fee will apply.
ARTICLE 5 – DECLARATIONS AND COMMITMENTS OF THE SERVICE RECIPIENT
The Service Recipient declares that they have read and are aware of the basic qualities, sale price, payment method, and delivery related to the service subject to this Agreement, uploaded to the Online Payment website by the Service Provider, and that they have provided the necessary electronic approval.
The Service Recipient agrees to download the Video Consultation application (Facetime, WhatsApp, Skype, Google Hangout Meet, etc.) as specified by the Service Provider before the service and to create an account to use the relevant application on a suitable device.
The Service Recipient is responsible for ensuring a minimum internet speed of 8 Mbps for an uninterrupted and efficient online consultation service.
The Service Provider cannot be held responsible if the consultation cannot proceed or does not meet expectations due to the Service Recipient’s internet speed or image quality not meeting the required level.
The Service Recipient must comply with the appointment times, log into the consultation room via the designated online application five (5) minutes before the scheduled time, and be ready for the consultation. If there is a delay, the Service Provider is not obligated to extend the service time, and the Service Provider cannot be held responsible.
Should the Service Recipient provide documents and medical records during the online consultation service, it is mandatory to have all the relevant documents ready before the consultation. The Service Recipient declares that the test results, lab reports, etc., presented during the service are personal, current, and accurate.
If the bank or financial institution does not pay the Service Provider due to unauthorized or illegal use of the Service Recipient’s credit card by third parties, the Service Recipient agrees to make the payment.
The Service Recipient accepts that only their own information and documents are shared during the Online Specialist Consultation Service. The Service Recipient will be held responsible for sharing any third-party information or documents and for any resulting privacy violations or other rights infringements as defined by the legislation.
Although the documents provided by the Service Recipient will be reviewed confidentially, they may be shared within the hospital with other physicians or healthcare personnel as related to specified health issues, without any claim of rights violations.
The Service Recipient agrees that the Service Provider is not liable for any technical issues or rights violations arising from intermediary applications/software used for the transmission of medical records. The Service Provider is not responsible for data security, storage, or sharing of the transmitted documents over the internet. The Service Recipient has no claims for any losses, privacy violations, or shares arising from the internet.
By using the Online Specialist Consultation Service, the Service Recipient consents to allow the affiliated institutions of our hospital to use and store the contact information provided for communication, promotion, and announcement purposes unless otherwise stated.
ARTICLE 6 – RIGHT OF WITHDRAWAL
The Service Provider acknowledges that the Service Recipient has the right to withdraw from the agreement without any legal or criminal liability and without providing any justification, from the date of signing until the provision of the service. The notice of withdrawal and other communications regarding the agreement can be sent via the Service Provider’s contact information provided in Article 1.
To exercise the right of withdrawal, notice must be provided to the Service Provider in accordance with the legislation.
The service fee can be canceled without any charges if the appointment is canceled at least 12 hours before the scheduled time. However, a 30% service provision fee will be deducted for services canceled within 12 hours before the appointment, and the remaining amount will be refunded.
ARTICLE 7 – CASES WHERE THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED
For agreements related to services that have begun upon the Service Recipient’s consent before the end of the withdrawal period and agreements related to services that have been completed before the withdrawal period expires, the Service Recipient cannot exercise the right of withdrawal.
ARTICLE 8 – PROTECTION OF PERSONAL DATA
8.1.
Information that qualifies as personal data under the Personal Data Protection Law No. 6698, including name, surname, email address, identification number, demographic data, financial data, etc., may be recorded, stored, shared, transferred, and processed in other ways by the Service Provider and its affiliates indefinitely or for a limited time, for purposes such as providing services, resolving system issues, processing payments, and, with prior consent, marketing.
8.2.
The Service Recipient agrees to receive commercial electronic communications via SMS, email, fax, or other electronic means for promotions, sales, and marketing purposes.
8.3.
The Service Recipient may request the cessation of data processing and/or communications by contacting the Service Provider through specified channels.
8.4.
The privacy and security policies of the program used for the service provision apply, and the Service Provider is not responsible for any disputes arising from these.
ARTICLE 9 – COMMUNICATION OF COMPLAINTS AND DISPUTE RESOLUTION
The Service Recipient may communicate complaints related to the service to +90 554 893 64 79 or via https://www.microfueturkey.com/contact.
For disputes arising from this Agreement, Consumer Arbitration Committees or Consumer Courts are authorized.
ARTICLE 10 – DEFAULT AND LEGAL CONSEQUENCES
If the Service Recipient defaults on credit card payments, the credit card agreement with the issuing bank applies. In such cases, the Service Provider can seek legal action, and the Service Recipient agrees to compensate for any damages.
ARTICLE 11 – NOTICES, EVIDENCE AGREEMENT, AND ANNEXES
Correspondence between the Parties shall be conducted via email except in mandatory legal cases.